Returns & Exchanges

We want you and your doll to be perfectly happy with your purchase, which is why we offer a 90-day return window for products in their original condition. Whether it is a fit issue or a change of heart, our team is here to ensure your shopping experience is seamless and satisfying.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and billing zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging and include the printed return authorization slip inside the box.

• 3.
  Attach the Shipping Label

  Print the prepaid shipping label provided by our portal and securely tape it to the outside of your package, ensuring old labels are covered.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.